{"id":2735,"date":"2018-12-11T06:35:20","date_gmt":"2018-12-11T06:35:20","guid":{"rendered":"https:\/\/www.sharecar.sk\/faq\/"},"modified":"2024-09-05T19:38:33","modified_gmt":"2024-09-05T17:38:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sharecar.sk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Do you have questions?<\/div>\n

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we have answers!<\/div>\n

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<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1594038170583{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n
What is carsharing?<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is carsharing?” tab_id=”1544891093857-44c72c0b-04c6″][vc_column_text]Carsharing is self-explanatory. It is a modern ecological way for using a car anytime you need without the need of ownership.<\/p>\n

ShareCar allows you to use a car exactly when you need it.\u00a0 When you don\u00b4t need it, you can just leave it for other users who need a car at the moment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I share my own car?” tab_id=”1544891645862-3eea9c8d-9fed”][vc_column_text]ShareCar offers its own cars. Sharing your car is not possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”In which city can I use your service?” tab_id=”1544891385004-0f1cfb2d-f1ed”][vc_column_text]At the moment you can only use our services in Nitra.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you plan to expand to different cities?” tab_id=”1544891501324-afcb55d7-a059″][vc_column_text]Yes, we plan to expand to different cities and towns. You can send us your requests about ShareCar in your city.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text css=”.vc_custom_1594038345046{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n

Car reservation<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”651″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How can I book a car?” tab_id=”1590533765982-0c25c891-ea94″][vc_column_text]When you get all access information to the system of ShareCar, you can easily book a car using your laptop or your phone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I return the car?” tab_id=”1590533766058-5a03b752-e47f”][vc_column_text]Each car has its own reserved park zone. The car needs to be returned back to the same zone from which it has been taken from.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who can use the services of ShareCar?” tab_id=”1590533766137-accee384-9820″][vc_column_text]Anyone who has a driving licence and is older than 21 years can use our ShareCar services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I open and lock the car?” tab_id=”1590533766204-c07f5997-b475″][vc_column_text]<\/p>\n

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1. First of all, you have to book a specific car for specific time slot. You will not be able to open a car without a prior booking.<\/p>\n

2. The car will be unlocked if you place your chip card on a card reader placed from inside of the front window or by using the booking system in your mobile phone.<\/p>\n

3. Once you open the car you use a car key that can be found in the car for locking and unlocking the car during your reservation. At the end of the booking, the car is locked again by placing a chip card to a card reader at the front window or via a booking ShareCar system in your mobile phone.<\/p><\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I pay for fuel?” tab_id=”1590533766271-208dd7b7-f5b8″][vc_column_text]<\/p>\n

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There is a fuel CCS card in each car. Thanks to this card you pay any fuel expanses on us.<\/p><\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I have the car washed?” tab_id=”1590533766346-a70043df-8e63″][vc_column_text]Yes, you can have a ShareCar car washed. Please, use the CCS card placed in your car for this.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to book other accessories like a child seat, roof rack, bike holder, etc.?” tab_id=”1590533896947-22ef9145-7281″][vc_column_text]<\/p>\n

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Yes, this is possible. At this moment we can offer you a child seat, roof rack and a bike rack. If you want to borrow some accessories, please write exactly which one you would like to borrow in notes while making a booking, so we can prepare a car for you on time with all your requested accessories.<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I book a car. Can anyone else, except me, drive the car as well?” tab_id=”1590533914301-22e496cc-475b”][vc_column_text]Yes, the car could be driven by another person who needs to have a driving licence, but you have to be aware that you are still the only responsible person for the car.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I drive the car abroad?” tab_id=”1590533932105-78f0f81f-9cc7″][vc_column_text]Yes, you can drive the car abroad. Please let us know in advance about your intentions because in some countries you need to have an approval of car owner with you.
\nAs the user of the car you are obliged to pay all the highways fees abroad.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I have more chip cards for one account?” tab_id=”1590533950671-57db6f52-a435″][vc_column_text]Yes, you can have more chip cards for one account, for example for your family members or for your employees.<\/p>\n

Every additional card is charged according to the current price list.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if a car is damaged, broken down or if something happens to me?” tab_id=”1590533971530-f6a5f0b4-8cee”][vc_column_text]In an event of a technical issue stop the car at a safe place, for example on the roadside or a car park. If anything happens call us at the phone number\u00a0+421 948 299 671<\/strong>\u00a0and we will give you an assistance.<\/p>\n

In case of health problems contact an ambulance first.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text css=”.vc_custom_1594038635776{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n

Finances<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”651″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is included in the price?” tab_id=”1590533117817-419fec34-4814″][vc_column_text]The price of renting a car includes driving fuels, insurance, car services, seasonal tyres (summer and winter tyres), city parking card and highway electronic vignette.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do you charge the car rental?” tab_id=”1590533117878-722da062-d01e”][vc_column_text]The car rental price is charged based on the number of reserved hours and driven kilometres. That means you will be charged for the number of reserved hours and not for the hours you actually use the car. It is because we want to avoid wasted reservations when someone else could use our cars, but they cannot as the car is already reserved.<\/p>\n

In case, that you bring the car back one whole hour before the end of the booking, this hour will not be charged, so don\u00b4t be afraid to book a car for few extra hours in case you get stuck somewhere in traffic or that your trip takes longer than expected.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why do I have to pay an entry deposit?” tab_id=”1590533117936-d8edbda9-1564″][vc_column_text]The Access fee is a form of deposit for renting a car from ShareCar. It is for our protection against any misuse.<\/p>\n

In case, that you decide to quit using our services, you will get your full deposit back.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are the cars insured?” tab_id=”1590533117988-a6d2c7a9-4bae”][vc_column_text]<\/p>\n

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Yes, the cars are legally insured and also have a collision insurance. In case o f an accident, please collaborate with the Police and other emergency forces..<\/p><\/div>\n

MORE INFORMATION ABOUT AN ADDITIONAL INSURANCE CAN BE FOUND IN THE COMPLETE PRICE LIST<\/a><\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How is the participation in an accident calculated?” tab_id=”1590533118047-14b8feab-4b13″][vc_column_text]<\/p>\n

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The participation is calculated according to the degree of damage and based on your insurance selection.<\/p><\/div>\n

MORE DETAILED INFORMATION<\/a><\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can my journey be invoiced for a company?” tab_id=”1590533236513-be666504-349b”][vc_column_text]Yes, it can. It is possible to register in ShareCar as a legal entity and then all of the charges will be charged to this legal entity.<\/p>\n

If you drive the car for private purposes but you would like to charge single rides to a legal entity that is possible as well. While booking your car just choose \u201cbusiness drive\u201d and write the name of the legal entity in the note.
\nSend us an email with a personal data of the given legal entity.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]

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0<\/div><\/div><\/div><\/div><\/div>[vc_separator color=”custom” border_width=”3″ el_width=”30″ accent_color=”#dd1b3c” css=”.vc_custom_1549357395376{margin-top: -67px !important;margin-bottom: 17px !important;}”][vc_column_text]<\/p>\n
Happy customers<\/div>\n

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mileage<\/div>\n

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cars<\/div>\n

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bikes<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1594399444278{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n

WHAT IS BIKESHARING?<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”WHAT IS BIKESHARING?” tab_id=”1591803718041-b7702224-8cad”][vc_column_text]Bikesharing is sharing of the bicycles. A way to have a bicycle available whenever you need it, whether for a few minutes or a few hours.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT ARE YOUR BICYCLES?” tab_id=”1591803718195-a6305502-507e”][vc_column_text]We currently have city bikes, suitable for asphalt surfaces to the city or for bike paths. Each bike has obvious lights and fenders further lowered frame for easy boarding, 3 speeds, a basket at the front and a carrier at the rear.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”IS THE BIKE MONITORED?” tab_id=”1591803718355-b9b62be1-5e59″][vc_column_text]Yes, every bike is monitored by GPS. If the bicycle is moved unauthorisedly, an audible alarm is triggered and a dispatch message is sent.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text css=”.vc_custom_1594400168046{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n

BICYCLE RESERVATION<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW CAN I BORROW A BICYCLE?” tab_id=”1591803718665-9330b57f-91b9″][vc_column_text]Simply through the app. Download the application, register and after confirming the registration, select the bike and the time for which you want the bike – with a few clicks.<\/span><\/p>\n

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If you do not like the application for Android and iOS, it\u2019s possible to use our website application. Click on “Book car” at the top right and log in with your name and password.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHERE CAN I FIND THE BICYCLE?” tab_id=”1591803718824-fc45a962-d3ef”][vc_column_text]The map where the bikes can be found is located in the application.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHERE SHOULD I RETURN THE BICYCLE?” tab_id=”1591803718985-dafc9850-e263″][vc_column_text]The bicycle must be returned to the same zone from which you rented it. The zone is marked in the application. Make sure that the bicycle does not obstruct pedestrians or vehicles and is properly locked. Lock the bike on the bike rack by sliding the cable through the bike rack and plugging it into the bike lock.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW DO I UNLOCK THE BIKE?” tab_id=”1591803719166-365d420b-8c8c”][vc_column_text]You can unlock the bicycle through the application by pressing and holding the “Start reservation” button. From this moment on, the time of bicycle rental runs. Pull the cable out of the lock and store it in the front basket so that it does not interfere with your driving<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I PARK THE BIKE WITHOUT TERMINATING MY RESERVATION?” tab_id=”1591803719343-3cb049d9-e8d8″][vc_column_text]Yes of course. For example, if you need to run from a bicycle to a store, you can do so. The condition is that the bicycle is always properly locked, preferably with an additional cable to the bicycle lock. You are responsible for the bicycle and the things stored in it.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I END A RESERVATION OUTSIDE THE MARKED ZONE?” tab_id=”1591803719502-6179f43b-44a4″][vc_column_text]You can not. For each termination of the reservation outside the zone, we charge a fee according to the current price list.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT SHOULD I DO IF THE BICYCLE LOCK CANNOT BE LOCKED?” tab_id=”1591803719664-6898e72e-b2f3″][vc_column_text]In some cases, the lock may hit the tip of the bicycle wheel string and fail to lock. In this case, please turn the wheel a little, so that nothing gets in the way of the lock.<\/span><\/p>\n

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If the lock is mechanically damaged or something prevents it from locking, please contact us.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I BOOK A BIKE IN ADVANCE FOR A SPECIFIC HOUR?” tab_id=”1591803719816-1c32ab36-6d5f”][vc_column_text]Yes you can. In the application you have an overview of which bikes are currently available and what the following reservations are. This way you can book a bike, for example, repeatedly every day at the same time.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”DO YOU ALSO HAVE A BICYCLE CHILD SEAT?” tab_id=”1591803719979-8f457cc6-1409″][vc_column_text]We have a front child seat. The minimum loan period is one day. If you are interested, please contact us.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text css=”.vc_custom_1594400466560{margin-bottom: 10px !important;padding-top: 20px !important;}”]<\/p>\n

Finances<\/span><\/div>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”solid_squared” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”HOW IS BICYCLE RENTAL ACCOUNTED?” tab_id=”1591803720332-663437d0-1857″][vc_column_text]Every started half hour is charged. Billing starts the moment you unlock the bikes, it means after pressing the “start booking” button in the SHARE CAR application. Billing ends after pressing the “End reservation” button and after successful locking of the bicycle.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT IS INCLUDED IN THE PRICE?” tab_id=”1591803720504-383072c6-8a0e”][vc_column_text]The price includes service and maintenance of the bike so that they are always ready for you. You will be charged for each half hour from the beginning of the reservation to the end.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHO IS RESPONSIBLE FOR THE BIKE?” tab_id=”1591803720666-809e6ae0-0e08″][vc_column_text]You are responsible for the bike during your booking. At the beginning of each booking, check the bike for damage. In case of damage, report it to us immediately.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]

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Legal<\/div>\n

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informations<\/div>\n

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